With a dosing spoon of oil of your choice, you'll get light and crispy fries. Depending on your taste, you can add 1 extra spoon of oil for even more delicacy!

Wash the cut chips twice in a bowl of water before cooking to remove any excess starch. It is then essential to dry them thoroughly before cooking in a clean, absorbent tea towel and finally patted dry with kitchen paper. If you are cooking frozen chips you do not need to add any oil as these already contain oil and could make the chips soggy. If using the 2 in1 feature (bowl + tray) after the food is cooked on the tray, cook the chips for a further 2-5 minutes after you've removed the tray to make them crispier.

None as the chips already contain oil.

If you are cooking frozen chips you do not need to add any oil as they already contain oil.

There are many possible reasons:
• You may not have used the right variety of potatoes.
• The potatoes were insufficiently washed and dried prior to cooking and still contain too much starch.
• The chips are too thick. Cut the chips thinner.
• You have not used enough oil. Increase the amount of oil.
• The filter may be obstructed. Clean the filter. (ActiFry models only)

The size of the chip affects how crunchy or soft it is.
The thinner the chips, the more crunchy they will be and conversely, thicker chips will be softer inside.
Depending on your taste preferences, you may vary the cooking time and the cut of your chips: thin: 8 x 8 mm/Standard: 10 x 10 mm/Thick: 13 x 13 mm.

For best results, wash the whole potatoes and then sliced potatoes in plenty of water until it runs clear.
This allows you to remove as much starch as possible to prevent the chips from sticking together.
Dry them thoroughly using a dry, absorbent kitchen towel.
The chips should be completely dry before cooking.

Do not exceed the maximum quantities and operating times indicated in the recipe table, otherwise you will not get the expected result and may damage your device.

You can vary your pleasures and use different oils!
Standard oils: olive, rapeseed*, grape seed, corn, peanut, sunflower, soybean*
Flavoured oils: aromatic herbs, chilli, garlic, lemon...
Special oils: hazelnut*, sesame*, safflower*, almond*, avocado*, argan*...
We advise against using walnut oil, which results in a rancid taste after cooking.
(* cooking oil according to manufacturer).

There is no danger in pulling out the basket during cooking, but it is not recommended.
This will lower the temperature inside the device and, for "Smart" recipes, it may disrupt the cooking settings designed for optimal results.

Fries or food are not cut evenly. They should be cut to the same size for perfect cooking.

We do not recommend the use of detergent products other than washing-up liquid.

Clean the appliance with a damp, non-abrasive sponge and washing-up liquid. Do not use any aggressive cleaning agents, scouring sponges or abrasive pads. Do not use any special metal cleaning agents. Never immerse or run the appliance under water.

Important: the accessories including drawers should not be put in the dishwasher.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

If you think there is a malfunction in the engine operation of the appliance, take it to an Authorized Service Center for checking.

You have probably salted your food during the cooking process. Don't salt your food before the end of cooking to avoid scratching.
For models using the tray, and to preserve its qualities for longer, do not use any metal utensils.

There could be several explanations:
• The appliance is not properly plugged in.
• You have not yet pushed the power button or you have pushed it incorrectly. Try again by pushing it firmly.
• You have pushed the power button, but the appliance still does not work. Check that the lid is securely closed.
• The engines are running but the appliance does not heat up. Take the appliance to an Authorised Service Centre to have it checked.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

The cooking temperature is approximately 180°C (160°C at the heart of the food) at the end of the cooking.

Yes, this is a genuinely multi-purpose appliance, which can be used to cook a wide range of foods.
Your appliance can be used for numerous recipes, from starters to desserts.
You can also make crispy chips, tender chicken or even fruit cake…

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

Store the potatoes in a good cellar or a cool cupboard (between 6 and 8°C), away from light.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.