As a guide to cook 1 cup of rice (serves 2 small or 1 large portion) use 1 measuring cup of white rice and then add one and a half measuring cup of water. With some types of rice it is normal for a little rice to stick on the base when cooking 1 cup of rice.

There is not enough or too much water compared to the quantity of rice being cooked, please refer to the cooking guide. Make sure that the rice is well distributed around the whole surface of the bowl in order to allow even cooking.

Refer to recipe advice supplied in instructions. There will be different cooking times and water quantities for different types of rice.

There is no need to precook vegetables or shellfish before putting them in the rice as the steaming action will cook them thoroughly.

Yes you can, but remember not to overload the steaming basket as it is fairly shallow (ie not as deep as a steaming basket) and there needs to be some space for steam to circulate around the food. Also remember that you might not want raw meat/fish juices going into the rice as it is cooked although this will add some flavour - you may want to cook meat or fish on greaseproof paper in the steamer. Vegetables will be fine.

Yes. You can add salt and seasoning in the water to give a better taste.

Yes, they are dishwasher safe. But be careful not to damage the inside coating on the dishwasher racks when you put the elements into the machine. After having washed them several times in the dishwasher, it is recommended to wipe the whole of the inner surface of the bowl with a little oil.

Ensure you do not exceed the 10 cup mark shown in "cups" on the inside of the bowl, exceeding this level may cause overflows during use.

The lid is not closed properly, the micropressure valve is not fitted correctly or the gasket may be damaged. Stop cooking, unplug the Rice Cooker and check everything is correctly fitted.

Empty the condensation collector after each use and check it is correctly positioned.

The bowl is not correctly positioned on the element.

There is not enough water/rice in the bowl. Wash the rice thoroughly and leave it to soak for approximately 20 minutes.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

The colour of the bowl surface may change after using for the first time or after a long period of use. Its change in colour is due to the action of steam and water and does not have any effect on the use of the Rice Cooker nor is it dangerous for your health. It is safe to continue using.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.