User Manual and FAQs for Tefal OptiGrill Elite Smart Grill - GC750

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FAQ & User Manual

Tefal OptiGrill Elite Smart Grill - GC750

User Manual and FAQs for Tefal OptiGrill Elite Smart Grill - GC750

Instructions & Manuals

User Manual

Warranty Information

Technical Specifications

There is currently no specification data available for this product.

Frequently Asked Questions

Find helpful answers to common questions about your Tefal product, including setup, maintenance, and troubleshooting, to ensure optimal performance and longevity.

How to Better Use My Product

Can I use the frozen food setting when cooking in the manual mode?

No as the cooking sensors are not active in manual mode.

Maintenance & Cleaning

How do I clean my grill?

Before cleaning your grill, wait around 45 minutes while the device cools. To remove heavy food residue on the grill plates or on the side, we recommend you use a wooden or plastic spatula. To clean the grill and grill components, use a cloth soaked in hot water. Do not immerse the grill in water. Do not use abbrasive cleaning products or products containing alcohol or fuel since these may damage the device.

Technical Support

What should I do if my appliance is not working?

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

What should I do if the power cord of my appliance is damaged?

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

My grill emits smoke during the preheating phase.

This may be due to improper cleaning of the cooking plates.
We recommend that you pre-wash your cooking plates in the following manner before putting them in the dishwasher to remove any food residue:
- Soak the plates in hot water and degreasing dish soap for about 30 minutes,
- Scrub both sides of the plate with a sponge or a dish brush, hot water and degreasing dish soap,
- Rinse,
- Put in the dishwasher.

How to change the language?

• Step 1: Ensure the Optigrill is plugged into the wall socket and switched on from the mains.

• Step 2: Press the Power button once AND IMMEDIATELY press the Frozen Food button.

NB: the language can only be changed whilst the display states "Hello". The "Hello" status will only be active for approximately 2 seconds once the machine is switched on.

• Step 3: Toggle through the languages by pressing the cursor arrows and once you have selected the correct language, press the OK button.

NB: If you have not followed Step 2 in the allotted time, switch off the machine via the Power button and repeat Step 2 ensuring it is done within the 2 seconds.

My device displays Err2.

The device has been stored or used in a room that is too cold.
Unplug the device and wait a few minutes.
Plug the device in again and press on/off.

If the problem persists, contact Customer Service.

I can't turn off my device.

Press the on/off button twice in a row.
or
Press the on/off button once and confirm with OK.

My device displays Err1.

The device has been stored or used in a room that is too cold.
Unplug the device and wait a few minutes.
Plug the device in again and press on/off.

If the problem persists, contact Customer Service.

My device displays Err3.

The device has been stored or used in a room that is too cold.
Unplug the device and wait a few minutes.
Plug the device in again and press on/off.

If the problem persists, contact Customer Service.

My device displays Err4.

The device has been stored or used in a room that is too cold.
Unplug the device and wait a few minutes.
Plug the device in again and press on/off.

If the problem persists, contact Customer Service.

My device displays Err6.

The device has been stored or used in a room that is too cold.
Unplug the device and wait a few minutes.
Plug the device in again and press on/off.

If the problem persists, contact Customer Service.

My device displays Err7.

The device has been stored or used in a room that is too cold.
Unplug the device and wait a few minutes.
Plug the device in again and press on/off.

If the problem persists, contact Customer Service.

My device displays Err5.

The device has been stored or used in a room that is too cold.
Unplug the device and wait a few minutes.
Plug the device in again and press on/off.

If the problem persists, contact Customer Service.

My device displays Err8.

The device has been stored or used in a room that is too cold.
Unplug the device and wait a few minutes.
Plug the device in again and press on/off.

If the problem persists, contact Customer Service.

My device displays Err9.

Unplug the device and contact Customer Service.

My device displays Err11.

Unplug the device and contact Customer Service.

My device displays Err10.

Unplug the device and contact Customer Service.

My device displays Err12.

Unplug the device and contact Customer Service.

My device displays Err13.

Unplug the device and contact Customer Service.

The device turns itself off during the preheating or cooking cycle.

The device has remained open for too long during cooking or the device has been idle for too long after the preheating or warming has been completed.
Unplug the device and wait a few minutes. Then plug your device in again and turn it on.

I can't set a time in manual mode.

The screen is still on the temperature setting.
Press OK once to go to the time setting and then adjust with the arrows. Press OK to confirm.

The screen displays "OK to stop cooking", what should I do?

Two possibilities:
Press OK if all food has been removed.
or
Do not press OK and leave food to cook a little longer.

The screen displays "OK to start cooking", what should I do?

Press OK to start cooking.

The screen displays "OK for manual mode", what should I do?

Two possibilities:
Press OK to continue cooking in manual mode.
or
Remove food and cut thinner to reduce the thickness, in order to allow cooking in automatic mode.

Various Topics

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the guarantee conditions of my appliance?

Find more detailed information in the Guarantee section of this website.

I've just opened my new appliance and I think there is a part missing. What should I do?

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Can't find what you're looking for?

If you can't find what you need, feel free to contact us. We are happy to help with any questions about any Tefal product or service.